A CRM (Customer Relationship Management) application is a powerful tool that streamlines customer interactions, manages sales processes, and improves business efficiency.

This tool enhances customer relationships in businesses by organizing data, automating marketing, and facilitating seamless communication between sales, marketing, and support teams.

The Leading CRM Application in India

As a premier CRM development company in India, 24×7 Internet Technologies provides comprehensive, user-friendly CRM solutions to businesses of all sizes. A CRM application is crucial for managing customer interactions, sales pipelines, and marketing campaigns, enabling organizations to enhance customer engagement and boost revenue growth.

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Our CRM application comprises three primary dashboards: Admin Dashboard, Sales Dashboard, and Support Dashboard.

Admin Dashboard

1. Dashboard

  • The interface provides a centralized platform for swift access to crucial administrative tools and business analytics.

2. System Settings

  • The task involves managing user roles, permissions, and system configurations.
  • Customize fields, workflows, and modules to fit your business processes.

3. Customer Data Management:

  • The role involves managing and storing comprehensive customer profiles, which include contact information, communication history, and sales activities.

4. Lead Management:

  • The task involves acquiring leads from various sources and assigning them to sales teams.
  • The lead pipeline is being monitored and the conversion progress is being tracked.

5. Sales Automation:

  • The task of automating repetitive tasks such as follow-ups, lead nurturing, and deal creation is being implemented.
  • Establish guidelines for lead scoring and automatic lead assignment.

6. Reports & Analytics:

  • The task involves creating detailed reports and dashboards to effectively track and evaluate business performance.
  • The task involves a thorough analysis of sales trends, customer behaviors, and marketing campaigns to aid in strategic decision-making.

SALES DASHBOARD

1. Dashboard:

  • An overview of sales activities, upcoming deals, and performance metrics.

2.Lead Tracking:

  • The process involves tracking the lead’s journey from initial contact to conversion.
  • The sales funnel can be visualized and the progress of each deal can be monitored.

3. Task & Calendar Management:

  • Schedule meetings, calls, and follow-ups.
  • The integration of calendars can be a valuable tool for efficient time management.

4. Pipeline Management:

  • Develop multiple sales pipelines for various products or services.
  • The task involves moving deals through various stages of the sales process and monitoring their progress.

5. Opportunity Management:

  • The task involves identifying potential sales opportunities and prioritizing them for the sales teams.
  • The process involves assigning opportunities to the appropriate team members and monitoring their interactions to expedite deal closure.

6. Mobile CRM:

  • Utilize mobile devices to access CRM data for efficient management of leads, deals, and tasks on-the-go.

SUPPORT DASHBOARD

1. Dashboard:

  • The centralized view of customer support activities includes open tickets, resolved issues, and team performance.

2. Ticket Management:

  • Efficiently manage customer inquiries, complaints, and requests.
  • The system aims to automate ticket routing based on the type of issue or customer priority.

3. Knowledge Base:

  • The task involves creating and maintaining a comprehensive knowledge base that includes articles, FAQs, and solutions to common customer issues.
  • The goal is to provide customers with self-service options that enable them to quickly find answers.

4. Customer Feedback:

  • The objective is to gather customer feedback to comprehend their satisfaction levels.
  • Utilize the data to enhance services and enhance customer relationships

5. Analytics & Reports:

  • The task involves monitoring support performance metrics like response time, resolution time, and customer satisfaction scores.
  • Utilize data to identify trends and improve support efficiency.

1. Our CRM Solution Offers
Multifaceted Features:

  • The integration of various systems such as ERP, payment gateways, and email marketing tools is being implemented.
  • The process has been improved through enhanced contact management, sales automation, and customer support.

2. User-friendly Interface:

  • Intuitive navigation that requires minimal training.
  • The platform offers customizable dashboards and widgets to enhance user experiences.

3. Seamless Integration:

  • Connect with existing business tools and systems to ensure a cohesive workflow.
  • The function enables data synchronization between CRM and other software applications.

4. Customizable CRM Solutions:

  • The company provides customized CRM applications to cater to the unique business requirements of various sectors, from startups to large enterprises.
  • The ability to adapt to changes in business processes and market demands is crucial.

5. Mobile Accessibility:

  • The CRM can be accessed from any device, facilitating remote work and on-the-go customer management.
  • Offline access to crucial CRM features for uninterrupted operations.

6. Insights-based Decision Making:

  • The use of data-driven insights is utilized to monitor sales performance, customer engagement, and marketing ROI.
  • Predictive analytics is a method used to identify sales trends and opportunities.